Privacy Policy
The Branding Maven LLC
Effective Date: January 29, 2025 | Last Updated: November 26, 2025
1. Introduction
Welcome to The Branding Maven LLC! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (www.thebrandingmavenmarketing.com) and interact with our services. By using our website, you agree to the terms outlined in this policy.
2. Information We Collect
We may collect the following types of personal information when you interact with our website and services:
• Contact Information: Name, email address, phone number, and any details submitted through our contact form or during client onboarding.
• Transaction Information: When you purchase services, we collect necessary payment details via our payment processors. We do not store complete payment information on our systems.
• Project Information: Business details, brand assets, and other information you provide during the course of our working relationship.
• Marketing & Communication Data: If you sign up for our newsletter, we collect your email for communication purposes.
• Website Usage Data: We use analytics tools to track website activity, such as pages visited and time spent on our site. This data helps us improve our services.
• Cookies & Tracking Technologies: We use cookies to enhance user experience and analyze site performance.
3. How We Use Your Information
We collect personal data for the following purposes:
• To respond to inquiries submitted through our contact form
• To process and fulfill service purchases
• To deliver branding, marketing, and digital strategy services
• To send newsletters or marketing emails (only if you opt-in)
• To analyze website traffic and improve user experience
• To comply with legal obligations and prevent fraud
4. Third-Party Services
We use trusted third-party services to operate efficiently:
4.1 Payment Processing
• Square for secure credit/debit card payment processing
• PayPal for online payment processing
• Venmo for mobile payment processing
4.2 Marketing & Analytics
• Mailchimp for email marketing and communications
• Google Analytics for tracking website traffic and performance
• Metricool for social media management and analytics
These third-party providers have their own privacy policies governing how they handle your data. We encourage you to review their policies.
5. Artificial Intelligence (AI) Tool Usage
The Branding Maven LLC may use AI tools to enhance our creative work, research, and project efficiency. We are committed to transparency about our AI usage.
5.1 AI Tools We May Use
• Claude (Anthropic) for research, writing assistance, and workflow optimization
• Midjourney for concept visualization and image generation
• Canva AI for design assistance and content creation
• ChatGPT (OpenAI) for research and content assistance
5.2 Our AI Privacy Commitments
• We do NOT input personally identifying information (PII) about clients, their businesses, or any individuals into AI systems
• We do NOT input any information about minors into AI systems
• All AI-generated content is reviewed, edited, and refined by a human before delivery
• Clients who opt into AI usage receive an AI Transparency Document detailing which tools were used and how
5.3 Client Choice
Clients have the option to opt out of AI tool usage on their projects. If a client opts out, all work will be completed using traditional methods and human creativity exclusively. This preference is documented in the service agreement.
6. Data Sharing & Protection
• We do not sell, rent, or share your personal data with third parties for marketing purposes
• Data is stored securely and used only internally to provide our services
• We take reasonable security measures to protect your information from unauthorized access
• Sensitive business information shared during projects is treated as confidential
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
• Project Data: Client project files and communications are retained for 3 years after project completion for reference and potential future work
• Transaction Records: Financial transaction records are retained for 7 years as required for tax and legal purposes
• Marketing Data: Email subscriber information is retained until you unsubscribe or request deletion
• Website Analytics: Anonymized website usage data is retained according to Google Analytics' data retention settings
8. Your Rights & Choices
You have the following rights regarding your personal data:
• Access & Update: You can request to review or update your personal information at any time
• Opt-Out: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email
• Data Deletion: You may request that we delete your personal information, except where retention is required by law
• AI Opt-Out: You may opt out of AI tool usage on your projects at any time
To exercise your rights, contact us at: olivia@thebrandingmavenmarketing.com
9. Children's Privacy & Protection
Our website is intended for users of all ages. We take the privacy and protection of minors (individuals under 18 years of age) seriously.
9.1 General Requirements
• Parental or guardian consent is required for service purchases and newsletter sign-ups for users under 18
• An authorized adult must act on behalf of any minor client with documented parent/guardian permission
9.2 When Our Services Involve Minors
When projects involve the branding, marketing, or public representation of minors, the following additional protections apply:
• No faces or identifying images of minors will be used without explicit written consent from the parent/guardian
• Minors will be kept as anonymous as the parents are comfortable with
• All public-facing content featuring or regarding the minor requires parent/guardian approval before publication
• No personally identifying information about the minor will be entered into AI systems under any circumstances
• Youth safety takes priority over marketing goals in all circumstances
10. Governing Law
This Privacy Policy is governed by the laws of the State of Indiana, USA. Any disputes regarding privacy matters shall be resolved under Indiana jurisdiction.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted with a revised "Last Updated" date. We encourage you to review this page regularly to stay informed about how we protect your information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: olivia@thebrandingmavenmarketing.com
Location: Indianapolis, Indiana 46260
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
